DESIGNING SERVICES IN PANDEMIC CONTEXT
Editor: Grierson, Hilary; Bohemia, Erik; Buck, Lyndon
Author: Almendra, Rita Assoreira
Institution: Universidade de Lisboa, Faculdade de Arquitetura, CIAUD, Portugal
Section: Meeting 21st Century Challenges in Further and Higher Education
DOI number: 10.35199/EPDE.2021.1
This paper addresses the challenge posed by COVID 19 to 60 bachelor students from the 3rd year of Design Program, that had to design services (in groups of 3/4 students) without the possibility of doing field work. The imposed lockdown due to Coronavirus dictated not only changes on the themes and problems to be tackled but it also introduced the need to adopt new processes and tools to colect, discuss and interpret information. By the end of the course, 13 projects were developed (but not implemented) and 13 promotional videos were created to disseminate the work done. The projects were mostly focused on developping services to support old people, high education students, risk communities taking into account the adverse consequences of the virus in daily life and in the wellbeing of people. Besides mentioning the main target groups it is also important to refer the areas of intervention that were chosen: mobility, education, security, health. The critical analysis of the design processes as well as of the results of the work done in this design services' course allowed us to suggest numerous guidelines on how to collaborate in an effective way in design processes in a pandemic context.