Automating the design of user interfaces using artificial intelligence
Designing citizen-centric interfaces remains one of the most challenging stages in the development of Indian e-Government systems. One of the primary reasons for this is the highly diverse nature of the citizens using the system. Recently, the Government of Assam (India) forged a partnership with the Department of Design at the Indian Institute of Technology (IIT) in Guwahati to implement a citizen-centric-Government interface. This collaboration resulted in a citizen-centric usable and user-friendly interface. This project highlighted the importance of specialized skills for the design of usable interfaces. These skills are in short supply, and developing them in the workforce requires a concerted effort between Academia, Industry, and the Government. However, given the current shortage of user interface design specialists in the workforce, it is also worth considering alternate approaches to improving citizen-centric interfaces. In particular, it is interesting to consider whether augmenting the design process with artificial intelligence (AI) can make up for the shortfall in the supply of user design experts in the workforce. The field of AI has seen significant advances in speech recognition, computer vision, robotics, natural language processing, and many other areas, and the rate of progress is itself rapidly increasing. In this paper, authors provide a comprehensive review of the literature that examines the potential for AI to help in designing more effective and easy citizen-centric interfaces. Some of the questions that the authors hope to address at a high level include: can AI be used to identify the nature of the web end-users and adapt the interface in real time to facilitate better human-computer interactions? Furthermore, can it be used to direct the design decisions in the early stages of interface development? Can AI techniques help in ensuring that all the critical factors are embedded in the design of the interface? To explore these and other similar questions in the context of citizen-centric-Governance interfaces, the Government will need to collaborate with Academia and Industry to research and design AI-driven user interfaces that can adapt to the needs of a diverse citizenry. This paper investigates the applicability of AI research areas in the design of citizen-centric interfaces. The contribution of the insights from this paper will go towards the ongoing academic research work in the design of usable citizen centric interfaces.