TOWARDS SYSTEMATIC DESIGN OF CYBER-PHYSICAL PRODUCT-SERVICE SYSTEMS

DS 92: Proceedings of the DESIGN 2018 15th International Design Conference

Year: 2018
Editor: Marjanović D., Štorga M., Škec S., Bojčetić N., Pavković N.
Author: Rizvi, Mohd Ahsan Kabir; Chew, Eng
Series: DESIGN
Section: SYSTEMS ENGINEERING AND DESIGN
Page(s): 2961-2974
DOI number: https://doi.org/10.21278/idc.2018.0248

Abstract

Modern businesses are servitizing their offerings into product-service system to achieve customized value co-creation and superior customer satisfaction. PSS are evolving to incorporate cyber-physical capabilities to form a CPPSS. It enables real-time sensing, networking, and decision-making to enhance customization, sustainability, flexibility, and profitability. This paper presents a systematic literature review of CPPSS from which basic building blocks and principles are derived for the synthesis of a proposition for a new integrated definition and meta-model of its holistic design process.

Keywords: product-service systems (PSS), cyber physical systems, value co-creation, systematic literature review, design process

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