Service design for social space in smart city in case of a Taipei MRT station exit
Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Wang, Sheng-Ming; Aguilera, Daniel; Cobar, Frida; Aganda, John
Series: ICED
Institution: 1: Graduate Institue of Interactive Media Design, National Taipei University of Technology, Taipei, Taiwan; 2: International Graduate Program in Creative and Sustainable Architecture Studies, National Taipei University of Technology, Taipei, Taiwan
Page(s): 089-098
ISBN: 978-1-904670-47-6
ISSN: 2220-4334
Abstract
The main purpose of this study is to use service design method for provoking better user experiences of social spaces in a smart city. Service design thinking and participant observation methods are used to map the user experiences and to identify user types and needs in a social space. Theoretical improvements are proposed from the perspective of architecture, urban and media design. Finally, this study concludes the most relevant attributes and conflicts in the social space, for proposing strategies to reinforce these attributes and solve the conflicts. Applying service design to public space is different from its application to single products or services. It is because there is an absence of a structured sequence of actions and interactions in the social space. The results of this study show a large scale of intervention followed by the service design results, to perform a valid evaluation is very difficult. However, these proposals are emerged from a deep look into the users' needs and how they interact between each other and with the environment. Thus, this study demonstrated that the service design approach is valid for applying to the social space design in a smart city.
Keywords: Service design, user experience design, social space, smart city, participant observation