THE SCENARIO OF USER EXPERIENCE
DS 68-7: Proceedings of the 18th International Conference on Engineering Design (ICED 11), Impacting Society through Engineering Design, Vol. 7: Human Behaviour in Design, Lyngby/Copenhagen, Denmark, 15.-19.08.2011
Editor: Culley, S.J.; Hicks, B.J.; McAloone, T.C.; Howard, T.J. & Badke-Schaub, P.
Author: Ortiz, Nicolas; Juan, Carlos; Aurisicchio, Marco
Section: Human Behaviour in Design
A steady stream of research in user experience (UX) has been produced in recent years, however, the published works in the form of theories, models and frameworks have not been reviewed and analysed to synthesise the gained knowledge. To address this issue, this article presents one such review of many of the existing frameworks and models that can be found in the different disciplines that comprise the fields of experience and design. The most relevant actors of these models have been extracted and synthesized into a scenario in which user experience develops. Four actors have been identified that have a strong impact on user experience: the user, interaction, artefact and context. Each actor is reviewed in detail, along with an explanation of its most relevant aspects.