The Creation of a Knowledge Sharing Culture for Effective Knowledge Management
This paper is based on research carried out as part of a workpackage concerned with change management in the 'Experts Enablers in the Machine Engineering Domain (XPERTS)' project. XPERTS is part of the Information Societies Technology programme sponsored by the European Commission. XPERTS seeks to provide a means to capture and store the collective knowledge and experience of designers for its management. This paper focuses on what needs to be communicated to designers. It describes the construction of training programmes aimed at removing resistance to change by enabling designers to understand how they will benefit from using XPERTS.