A GENERIC PSS DEVELOPMENT PROCESS MODEL BASED ON THEORY AND AN EMPIRICAL STUDY
For the development of industrial Product-Service Systems (PSS, IPS2) generic development process models are hardly available. The definition of a generic IPS2 development process model is one aim of our research on PSS and IPS2. In our article, we elaborate on a generic process model for PSS and IPS2 development, which is part of a PSS development methodology. The process model bases on theory and empirical findings. An interview study has been undertaken to compare as-is processes in German industry in 2009 in order to compile the new, generic PSS development process model.